Privacy policy

Trilogy Natural Products (United Kingdom)

Last Updated: 15 October 2025

This Privacy Policy describes how Trilogy Natural Products Limited (“Trilogy”, “we”, “us”, or “our”) collects, uses, and protects your Personal Data when you visit or make a purchase from www.trilogyproducts.co.uk (the “Site”).

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following Personal Data:

Category	Examples of Personal Data	Purpose / Why We Collect It
Account & Contact Info	Name, email address, phone number, billing/shipping address	To process orders, communicate with you, and provide support
Payment Information	Credit/debit card details, payment processor info	To process transactions securely
Device & Usage Data	IP address, browser type, operating system, pages visited, analytics	To monitor, improve, and secure the Site
Marketing Preferences	Email/SMS consent, newsletter subscriptions	To send promotions, offers, and updates (if opted in)

We only collect Personal Data that is necessary for our legitimate business purposes or where consent has been given.

2. Legal Basis for Processing

We process your Personal Data based on one or more of the following legal bases:

Performance of a contract: to fulfil your orders or requests
Consent: where you have agreed to receive marketing communications
Legitimate interests: to improve our services, prevent fraud, and maintain site security
Legal obligations: to comply with UK law

3. How We Use & Share Your Data

We use your Personal Data to:

Process and deliver orders, manage payments, and communicate about purchases
Respond to customer support requests
Send marketing communications (if consented)
Monitor, improve, and secure the Site
Comply with legal obligations

We may share Personal Data with trusted third parties including:

Shopify (e-commerce platform), payment processors, couriers, email/SMS platforms, analytics providers
Legal authorities where required by law
In the event of a business sale, merger, or acquisition

We will never sell your Personal Data.

4. International Data Transfers

Your Personal Data may be transferred outside the UK (for example, to New Zealand, Australia, or the United States) for storage or processing.
Where data is transferred internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).

5. Cookies & Tracking

We use cookies and similar technologies to:

Enable essential website functionality
Analyse site performance and user behaviour
Deliver personalised advertising

You can manage cookies through your browser settings. Blocking cookies may affect site functionality.

6. Behavioural Advertising

We may use your data to deliver targeted ads via partners such as Google or Facebook.

You can opt out via:

7. Your Rights under UK GDPR

You have the right to:

Access and obtain a copy of your Personal Data
Request correction of inaccurate data
Request deletion or restriction of processing
Withdraw consent for marketing communications at any time
Object to processing for legitimate interests or direct marketing
Request data portability (where applicable)

To exercise your rights, contact us at privacy@trilogyproducts.com.

If you are not satisfied with our response, you can contact the UK Information Commissioner’s Office (ICO): https://ico.org.uk/concerns/

8. Children’s Privacy

Our Site is not intended for children under 16. We do not knowingly collect Personal Data from children. If we become aware of data collected from a child, we will delete it promptly.

9. Data Security & Retention

We take reasonable technical and organisational steps to protect Personal Data from loss, misuse, unauthorized access, or disclosure.
We retain Personal Data only as long as necessary for the purposes described or to meet legal requirements.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in practices, technology, or legal obligations.
The latest version will always be posted on our Site with the updated “Last Updated” date.